Legal statements, Complaints Policy
and Electronic Contracts
Burt Brill & Cardens Ltd is a limited company registered in England and Wales under company number 09181045 authorised and regulated by the Solicitors Regulation Authority as a licensed body under Solicitors Regulation Authority number 615590.
The firm trades as Burt Brill & Cardens and as Burt Brill & Cardens solicitors.
Our registered office address is 30 Old Steine Brighton BN1 1FL.
Before 1 January 2015 Burt Brill & Cardens was a general partnership. Some documents in this website were produced before 1 January 2015. Nothing in those documents is to be taken to indicate that we are an unlimited liability undertaking or general partnership.
A copy of the Solicitors’ Code of Conduct, which sets out the rules of professional conduct which apply to solicitors, is available on the Solicitors Regulation Authority’s website, http://www.sra.org.uk/solicitors/handbook/code/content.page.
The firm is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are regulated by the Solicitors Regulation authority and members of the Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. We do not give advice on the merits of investment transactions, and nothing we say or do should be construed as an invitation or inducement to engage in investment activity.
The Solicitors Regulation Authority of England and Wales provides complaints and redress mechanisms which are available to clients if we are not able to resolve the complaint ourselves. Please ask us if you would like a copy of our complaints policy.
Governing law and jurisdiction
Your use of this web site will be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. If you have any queries with regard to this web site please contact us at firstname.lastname@example.org.
Our VAT number is GB 190 1591 69.
Burt Brill and Cardens aims to serve its clients and to respect the wish of those visiting its web site for privacy. Our policy is to protect the privacy and confidentiality of our web visitors and site users. Burt Brill and Cardens undertakes not to disclose any information provided by you, whether it be business or personal information, to any third party, without your consent.
How we handle the information we gather when you visit our web site:
Web server activity logs
Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:
- the name, domain, and numerical internet address of the “host” computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet
- the date and time you accessed our site
- the Internet address of the web page that you came from
- the page you requested from our site and the number of characters sent to your computer and
- the information your web browser software sends as its so-called “User Agent,” which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer
It is impossible to determine the actual identity of an individual user from this information.
The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site’s organization, performance, and usefulness.
When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We may forward your e-mail to people within the firm, whether partners of employees who are better able to answer your questions. We do not retain or distribute lists of e-mail addresses to any parties outside of Burt Brill and Cardens and we do not distribute lists of e-mail addresses. We will not do so unless required to do so by law.
When you subscribe to any service by which we allow you to monitor the progress of your case via the internet, we will provide you with a user name and a secure password so that only you or people authorized by you can access that information. As solicitors, we owe you a duty of confidentiality. At the end of your matter, we will retain information about your case either as a paper file or electronically. We will not, without your written consent, allow anybody else to access your information except in very limited circumstances – for example, with your agreement or where we are legally obliged to do so. We may however seek your permission to allow other professionals involved in your matter, such as estate agents or accountants, to access the information in order to assist in the advancement of your matter.
When you voluntarily provide us with personal information as part of any online survey (such as a client satisfaction survey or a survey on your opinions about our site), we will use it to perform various quantitative and qualitative analyses to improve client service and satisfaction. We may forward the information collected to other employees or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.
We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product availability notices. We may forward the information collected to contract personnel to provide specific marketing services. We will remove such information at your request. By supplying your email address we shall assume you are content for us to retain your email address for marketing purposes provided that we shall not sell, share or transfer this information outside this firm.
Collection and release of gathered information
We want to make it clear that we will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. Except as required by law, or in the event of a suspected attempt to deliberately circumvent our system’s security with the intent to gain unauthorized access or to do physical damage (for example, an attack by hackers), we do not attempt to identify individual users or share any information we receive with any parties outside of Burt Brill and Cardens. In the latter case, collected information associated with a suspected intruder might be shared with properly authorized investigatory bodies.
We use Google Analytics to help analyse how users use the site. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Burt Brill & Cardens.
Some applications may save a “cookie” on your computer’s hard disk to provide a temporary history of actions taken. A common example is the tracking of requests for information or assistance. We do not retain any record of “cookies” beyond what is necessary for running the application.
Web server activity logs
Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.
Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail itself may be retained in an archival form as required by Law Society Regulations or in order to maintain a proper record of your instructions to us and our advice to you.
Information collected via online surveys may be maintained at our discretion for an indefinite period of time. Marketing information – Such information may be maintained at our discretion for an indefinite period of time.
Whilst every effort is made to ensure that the information contained in this site is accurate and up to date, we cannot be held responsible for any errors, omissions or inaccuracies. The content of this website is provided free of charge and is intended for general interest and information only. It does not constitute professional advice whether legal or otherwise and it should not be used as such. We accept no responsibility for its application to any specific issues or matters that you might wish to address or for the consequences of such application. We recommend that you take specific legal advice from one of our solicitors if you have a matter on which you need help.
The information and materials contained in this web site are provided for general information purposes only and do not constitute legal or other professional advice. Burt Brill & Cardens does not accept any responsibility for any loss which may arise from reliance on information published on this site.
You should obtain specific legal advice before taking or refraining from taking any action.
We cannot promise that access to the web site will be uninterrupted or entirely error free. We will not be responsible in any circumstances for any consequential or incidental damages (including but not limited to loss of profits, loss of privacy and loss of data) or for any other indirect, special or punitive damages whatsoever that arise out of or that are related to the use of this web site.
Burt Brill and Cardens is not responsible for the content of any external sites to which we provide links.
Burt Brill and Cardens works to ensure that its systems are free from viruses, spyware and malware or other content of a malicious or intrusive nature. We cannot accept responsibility for any inconvenience, loss or damage caused by the inadvertent admission of such items onto this site. If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of any servicing, repair or correction.
This web site is owned by Burt Brill & Cardens. This web site is protected by copyright and database right. Unless otherwise stated the contents of this site (including, without limitation, the publications displayed on the site, the screen displays, the text, graphics, and look and feel of the site) belong to and are the copyright works of Burt Brill and Cardens.
You may print or download any material on this web site and retain a copy of it for your personal use or for the use of anyone in your organisation provided that you do not do so for profit. You will require our written permission to make any other use of the material, including, in particular, its incorporation into any other electronic or hard copy document or its distribution or making available to the public (whether in print or electronic form).
We are subject to anti-money laundering rules. In general terms money laundering can arise if a person acquires, retains, transfers, uses or controls the proceeds of a crime or the benefit of a criminal activity. References to money laundering includes references to terrorism.
In accordance with those rules we have to verify the identity of new clients and, in certain circumstances, existing clients. For risk management purposes we may also conduct background checks on new or existing clients. These may require verification of the identity and good standing of clients, one or more of their directors or employees or other representatives and others and the identity of clients’ or potential clients’ shareholders, beneficial owners, management, directors or officers and/or other relevant information, possibly including evidence of source of funds. We may request information at the outset of and during our relationship with clients and we may obtain information from third party sources.
We may decline to act, or may not be permitted to start to act until such procedures have been completed. We reserve the right to decline to act or cease to act should these procedures not be completed to our satisfaction. The rules require us to make detailed enquiries about any unusual transactions such as the transfer of large amounts of cash.
Where we instruct counsel or other professionals on behalf of clients they may request us to provide them with copies of evidence of identity of clients or their representatives which we have obtained from you or from other sources. We will be entitled to send such copies to them if we so decide, unless the client specifically requests us in writing not to do so.
If you give us information as a prospective client, or as an existing client in respect of a prospective transaction, dispute or other matter, then you must agree with us before giving us the information as to how we may use the information.
Unless we have specifically agreed between us to the contrary we shall assume that (a) such information that is given to us is not confidential and (b) that we may disclose it to any client or prospective client and (c) that you will not seek to restrict us from acting for any other person whether or not in respect of any matter in which you may be involved or may have an interest as a consequence of giving us the information and (d) such information is not subject to confidentiality obligations owed to a third party and (e) such information is not being given to us in breach of such an obligation.
If you become a client then the relevant rules concerning conflicts of interest and confidentiality will apply
You consent to the collection and use of your personal information in the manner set out above by using our website. Any changes to legal statements will be posted to this page of our website.
View our complaints policy here.
If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. That is at http://ec.europa.eu/odr.